Altari - Widerrufsbelehrung
How do I return my order?
Altari offers free returns up to 30 days of the delivery date for any order. At the bottom of Altari box in which you received your order, you will find a quick and simple description for how to return your purchase. Here is a step-by-step overview of the return process:
- First, place your handbag in the dust bag and place it within the internal Altari box. Please note that we only accept returns in original condition and packaging. Please see the important information below.
- Second, extract from the internal box the adhesive document pouch and place the pre-printed return label in it. If your outer box still has a document pouch on it either cover it or remove it; only then secure the document pouch to the outer box by gently removing the protective film. Make sure the document pouch is securely closed with the waybill document and all barcodes clearly visible.
- Third, you’ll need to get the package to the courier. Here you have three options: (1) Drop the package at a DHL Express drop box or service point at your convenience - you can find the closest ones to you here (https://www.dhl.com/en/express/shipping/find_dhl_locations.html)
(2) Get in touch with us at email@example.com, through the ‘Contact Us’ section on the website or write us on Instagram to let us know you would like to schedule a return.
(3) Call your local DHL Express representative and book a collection on the phone directly with them. You can find the global DHL directory here (https://www.logistics.dhl/global-en/home/contact-us.html).
- Fourth, once we receive the return we will notify you. Refunds will be issued within 15 days of the return arriving at our facilities.
- Items must be returned unworn, unused and in their original condition.
- Should there be any issue or damage to your product or packaging, please let us know as soon as possible by contacting us at firstname.lastname@example.org or get in touch with us on Instagram.
- We require the Altari box to be returned in original condition, this does not apply to the wrapping paper, stickers or letters, but it does apply to any additional kits (e.g. mosaic care kits provided with the shoulder bag)
- Returns are processed within two working days from receipt at the warehouse, with refunds following shortly thereafter.
- Quality assurance check will take place before all refunds are processed. The returns which do not fulfil the conditions outlined above will be rejected and sent back to the customer.
Can I exchange an item instead of returning it?
Yes, you can. If you would like to exchange an item instead of returning it please
get in touch with us at email@example.com, through our ‘Contact Us’ section of the website or via Instagram.
How can I get a refund and how long does it take?
- You will have received an email confirming the product(s) you would like to return, with “Refund” appearing over the image of the selected product(s).
- We will refund the total amount of the product on the original method of payment, excluding taxes.
- The refund can only be provided to the person who placed the original order via the method of payment used. The refund will be processed under 15 working days by your bank. The variation in time to complete the process is reliant on your card services and we, unfortunately, are not able to influence this timing.
Will taxes and duties be refunded?
- We offer free delivery for all returns. The cost of taxes and duties paid for the delivery are included in the product refund.
- You may request a refund for your product within 30 days of receiving your order.
- Please follow the procedure outlined in the Returns section of the Shipping & Returns Policy included in your package to return your product by post, and to ensure the return is processed as quickly as possible. We would remind you that it is not possible to provide refunds in our stores.
- The product must be returned in perfect condition, unworn, complete (with all boxes, accessories, protectors, labels, booklets, etc.) and in its original packaging. Once your product has been received, and after verification and validation by our Quality Department, you will receive a refund.