Girl Smells - Widerrufsbelehrung

Refund policy

For the business relationship between the Sanker Trading GmbH (limited liability), Oberstr. 3, 47829 Krefeld (hereinafter "SANTRADING", "seller" or "we") and the customer (hereinafter "customer" or "consumer") for transactions in the following Online Shops:

  • “Voyanics” (voyanics.com/.de)

  • “Oona CBD” (oonaberlin.com)

  • “Treat Beauty” (treatbeauty.berlin)

  • “Into the Woods CBD” (intothewoods-cbd.com)

  • “Flora Oleum” (floraoleumskin.com)

  • “Girl Smells” (girlsmellsbeauty.com)

    within the markets of Germany and Countries in the European Union (EU) and the European Economic Area (EEA) (hereinafter "Online Store") the following right to withdrawal is valid:

    Under German Law you have a legal withdrawal right of 14 days where you can sent back the goods without any explanation. Beyond that SANTRADING offers you a general 30 days return policy.

    Right of withdrawal

    When concluding a distance selling transaction (like over eCommerce/Online- Shop), a consumer (i.e. person buying goods for personal use only) has the legal right to withdraw from the contract within 14 days without giving any reason.

    Exclusion of the right of withdrawal

    The right of withdrawal does not exist for distance contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual determination or selection by the consumer is decisive, or which are clearly tailored to the individual needs of the consumer, as well as for the delivery of sealed goods, which are not suitable for return for reasons of hygiene or health protection if their seal has been removed after delivery.

    Right of return

    In addition to and quite independently of this statutory right of withdrawal SANTRADING also grants the customer a special right of return as a special service

for products purchased exclusively in the online store. This exists for 30 days from the receipt of the goods by the customer (therefore beyond the legally prescribed period of exercise of the right of withdrawal of 14 days). The customer has - with 30 days from the receipt of the goods - more time to return.

For this purpose, the customer can return the goods in question together with the return slip enclosed with the delivery free of charge within 30 days to the following address, provided that they also return the return sticker or return slip from Austria and Switzerland included in the original delivery within Germany via the DHL return portal. Link (see e-mail shipping confirmation) to be requested, then sent by e-mail, printed out and attached to the package or return note used:

Sanker Trading GmbH - Girl Smells c / o Daniela Mellis Schönhauser-Allee 55
10437 Berlin

This also applies to the exercise of the right of withdrawal. A separate declaration of revocation is not necessary.

The cancellation period of 14 days begins on the day on which the goods are taken possession of by the customer or by a third party commissioned by the customer. In the case of a contract for several goods that were ordered as part of a single order and that are delivered separately, the fourteen-day cancellation period begins on the day on which the customer or a third party named by him, who is not the carrier, receives the last goods took possession of.

The seller provides information on the right of withdrawal in accordance with the statutory provisions as follows: in order to exercise the right of withdrawal, the customer must inform SANTRADING (contact details see below) by means of a clear statement (e.g. by letter or email) of his decision to revoke this contract. The template withdrawal form below can be used for this, but is not mandatory; the customer can also use another clear declaration to exercise the right of withdrawal. To meet the cancellation deadline, it is sufficient if the customer sends the template cancellation or a clear message about the exercise of the right of cancellation before the cancellation period expires.

Model withdrawal form

"To [the name, address and, if applicable, the fax number and e-mail address of the seller must be inserted by the customer]:

Hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods: (*)

Ordered on: (*) / received on: (*)
Name of the consumer (s):
Address of the consumer (s):
Signature of the consumer: (s) (only if notified by post by letter) Date, place "(*) *Delete where inapplicable*

Contact details for the revocation

In the case of a written declaration of cancellation:

Sanker Trading GmbH - Girl Smells c / o Daniela Mellis
Schönhauser Allee 55
10437 Berlin

In the event of revocation by email: voyage@santrading.cc In the event of cancellation by returning the goods:

Sanker Trading GmbH - Girl Smells c / o Daniela Mellis
Schönhauser Allee 55
10437 Berlin

Consequences of cancellation

In the event of cancellation of the contract, the seller must repay all payments received from the customer, excluding delivery costs, within 14 days. This period of 14 days for the repayment begins with the receipt of the notice of cancellation by the seller.

The same payment method is used for the repayment that the customer chose in the original transaction.

The repayment can be refused until the seller has received the goods back in full. The goods must immediately and at the latest within 14 days from the day on which the customer

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable)

- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mail@santrading.cc.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@santrading.cc and send your item to: Sanker Trading UG (haftungsbeschränkt), Oberstr. 3, 47829 Krefeld, Deutschland.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Sanker Trading GmbH - Girl Smells c/o Daniela Mellis
Schönhauser Allee 55
10437 Berlin.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.