Livegens - AGB

Conditions of service

Livegens reserves the right to make modifications and updates to the information contained in the web portal (of the configuration, presentation, contents and conditions of the service).

Livegens is not responsible for damages of any nature that may arise from the availability and technical continuity of the web portal's operation. In any case, Livegens will take all the necessary actions to restore its services in the event of technical problems.

Livegens will use all the means at its disposal to protect the data hosted on its servers. In the event that any natural or legal person accesses this data in a lawful or illegal way and makes improper use of this information, they must comply with current legal regulations.

Livegens uses its own and third-party cookies, as well as the Google Analytics statistical service.

Livegens reserves the right to remove any content that may damage your image, may cause commercial damage and may violate the dignity of community members or other affected persons.

Livegens will not be responsible for the advertisements of other companies

outside the brand that decide to promote their services on the web portal.

Livegens does not assume responsibility for the contents and information outside the web portal that are not managed by it. Livegens is not aware of content hosted on its website that is contrary to law, morality, good faith and public order, or that infringes intellectual or industrial property rights or contains vices, defects or computer viruses or similar software routine.

Livegens will not be responsible, unless expressly authorized to do so, for the products and offers that are published on its behalf outside of its web portal and associated social networks, nor for fraudulent external links that

refer the user to its website.

Livegens will not be liable for damages that may arise from knowledge that unauthorized third parties may have of user data, or from the use they make of the web platform through this data.

Livegens may market advertising spaces (banners, sponsorships,

collaborations, etc.) on the web platform. In the event that the advertising companies collect personal data of the users (through a link or through a specific registry developed for this purpose), these companies will be responsible for complying with the data protection regulations.

RETURNS AND WARRANTY

All products are guaranteed?

Of course! We are convinced that the quality of all our products will be to your liking, but we also offer a 2-year guarantee for manufacturing defects. This warranty does not cover accidental damage (drops, bumps, breakages, etc.), or those caused by improper use of the product. In case of having a problem, send us an email to info@livegens.com and we will contact you as soon as possible.

Can I return a product?

Yes, you have a maximum of 14 calendar days to return the product, without giving any explanation. To do this, you can contact us at info@livegens.com to tell you how to proceed. The product to be returned must be in perfect condition and without use, otherwise we do not guarantee that the return can be authorized. The amount to be refunded will be that corresponding to the sale price of the product. The return costs will be assumed entirely by the customer.