On Vacation - Widerrufsbelehrung

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us [New Visions Berlin GmbH
Sredzkistr. 16, 10435 Berlin, team@on-vacation.club, +49 176 993 55 061] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other

than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at always@on-vacation.club and send your item to:
K. & W. Handel, Lager & Verpackungen GmbH
c/o On Vacation
Holzhauser Str. 140h
13509 Berlin


To return your product, you should mail your product to: K. & W. Handel, Lager & Verpackungen GmbH
c/o On Vacation
Holzhauser Str. 140h
13509 Berlin

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75, you should consider using a trackable shipping service or purchasing shipping insurance.

Special information:

Legal exclusion of the right of revocation:
The right of revocation, unless otherwise provided, does not exist in the case of
an order of goods, which are made according to specifications of the customer or clearly are tailored to the personal needs or which are not suitable for a return due to their condition or are easily perishable or whose expiration date would be exceeded (§ 312d (4) no. 1 BGB), for the delivery of audio or video recordings or software, in cases where the delivered data carriers have been unsealed by the user (§ 312d (4) no. 2 BGB), delivery of newspapers, journals and magazines (unless the user has made his contractual statement for the delivery of newspapers, journals and magazines over the telephone) (§ 312d (4) no. 3 BGB).

End of information concerning right of withdrawal



K. & W. Handel, Lager & Verpackungen GmbH c/o On Vacation
Holzhauser Str. 140h
13509 Berlin


If you are not completely satisfied with your purchase please fill out the RETURN FORM and send your item(s) back within 28 days of receipt to the following address:

The customer pays for the direct shipping cost of the return. We kindly ask you to send the parcel using a delivery service that insures you for the value of the goods. Please notice that the processing time for refunds can take up to 5 working days.

We kindly ask you to only return a product in its original condition (avoiding stains and odours). Right to cancel