URICAN - Widerrufsrecht

ARTICLE 8. RIGHT OF RETURN / RETURN / EXCHANGE / BE
To order, the customer has a right of withdrawal from 7 days (= a 7-day right of withdrawal) from the date of receipt of the package, in accordance with Article L.121-20 of the Consumer Code, without having to give reasons or pay penalties.
The return package tracking (all the elements provided by Urican), ensuring the re-shipping, remains the responsibility of the customer.
This right of return will not be accepted for products returned in perfect condition, in their original packaging and accompanied by a copy of the invoice within 7 days. Items returned incomplete, damaged or soiled by the User will not be repeated. Stamp the postmark, no returns will be accepted beyond 7 days.

To make a return, the customer must:

  1. Access their order history, from his personal account on the website www.urican.com
  2. Select the product (s) (s) he wants to return
  3. (Optional) Add an explanation, for the sake of quality


Upon receipt of the return, Urican send as soon as possible an email confirming the refund of the order. This reimbursement will be made available to the customer and used to have.
For an exchange, if the new order is in excess, the user must join the exchange request for the balance. Conversely, if the amount of the exchange is less than the original amount, the User will receive upon receipt of a request have to refund the difference. For defective products delivered, the User has a period of 3 days to notify the Seller reserves all being understood that any claim made after this deadline will not be accepted and the user must return the product in question in the state in which it was received and in its original packaging . Users who notify the Seller its reserves on the delivered product defective within 3 days then benefit from the terms of trade and reimbursement provided above.